Frequently Asked Questions

GRLLR products are available in selected retail stores across Europe. Currently, we are busy working on a store locator for our website. If you’d like to know where to find your nearest GRLLR seller, feel free to contact us.

At GRLLR, we believe in the quality and durability of our products, which is why we are proud to offer a limited warranty of 10 years on all our products. We understand the importance of a reliable and long-lasting grilling experience, and our warranty is a testment to our commitment to customer satisfaction. With every GRLLR product, you can be confident in your investment, knowing that we stand behind the craftmanship and performance of our products. We take great pride in designing and producing BBQs that exceed industry standards, utilizing high-quality materials and innovative technology. Trust in GRLLR for your outdoor grilling needs.

If you encounter any malfunction with any of our GRLLR products, please don’t hesitate to reach out to our dedicated customer support team via connect@grllr.com. We are committed to addressing the issue and resolving it in the best possible manner for you.

First of all, congratulations on your GRLLR product. We’re very sorry to hear that you have a problem with your product. Luckily our dedicated customer support team is on-hand to solve any issue with your GRLLR product. We offer 10 years limited warranty on all our products. Feel free to reach out to our customer support team via connect@grllr.com.

Yes, we still look to expand our dealer network. You are welcome to apply as a store or distributor to become authorized dealer of GRLLR products. Please visit ‘Become a Dealer‘ to read more about becoming a GRLLR dealer and leave your details so you can be part of the GRLLR community.

Yes, we offer a range of replacement parts for GRLLR products. If you need a specific part, please reach out to our customer support team with the details of the product and the part you require. They will assist you in finding the right replacement part and provide you with the necessary ordering information.

Yes, every GRLLR product includes a user manual that provides detailed instructions on how to assemble, use, and maintain the product. The user manual is typically included in the packaging. If you have misplaced the manual or need an electronic copy, you can download it here.

You can contact GRLLR’s customer support team by visiting our “Contact Us” page or simply by clicking here. There, you will find our customer support email address and phone number. Feel free to reach out to us with any questions, concerns, or inquiries, and our team will be happy to assist you.